SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees on large quantities of items when they arrive to your country .
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-15Business days |
Canada, Europe |
10-15 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Little Zuri (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://littlezuri.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good. Shipping is long. 2,5 months to Bashkiria. I did not communicate with the store.
Bought on sale, never regretted the purchase
Too bad the shipment could not be done. We will retry next time because they look too beautiful these sneakers. Quick refunds
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
Delivery is more expensive.
This store is the best place where i can get online
Low priced is what i was looking for, great store!
This is a really inexpensive , the store offers are great
It's so resonably priced I couldn't resist :-) Waiting for my parcel already!
Sneakers are light, odorless. Larger in size 1.5. I ordered 26 size. On the way to Moscow 52 days
Good, we'll see in the sock.
up to my expectations. looks cool
!
Very nice
Bigger size
Just like in the photo... the quality of the norms... but not the size sent! the store needs to be more attentive!
Everything is good. Store is very attentive :) Thank you!
Buying from this store was a good choice. price is pretty low yet the quality is amazing
good quality of my new . i was a bit worried but it's fine.
Very satisfied. Recommend this shop.
is of a cool quality
Shoe looks very comfortable, the fabric is thin so should give a good time walking, bought size 9.5 and was a great little my daughter 2 ½ years, believe that when it will have 3, her foot is measuring 17 cm now
The product is exactly the same, good Quality. I got a bigger size so my daughter will have to wait to look at it because I asked for a plus size. Recommended.
Very beautiful. There is no foreign smell on the foot in 16 cm 8,5 just right. There is a stock. The sole is soft.
Quality is good, size 8 store send is Euro 27, but color is not white, is more cream show you on picture