We appreciate your business, Your recognition will make us more confident to develop business and serve you better.
Please email us before leaving negative feedback or open any dispute.We understand the concers and frustrations you
might have. and wil do our endeaver to resove the issues.Please give us the opportunity to solve any problem.
I will send your item in 7 days after your payment All will be shipped by international standard airmail, Sometimes may
delay one more week, as for your Country Customhouse.
United Kingdom|United States |Australia | Canada (About15-35 Days)
Gemany i Austra I SwitzerlandjAbout 15-35Days)
France |italy |( (About 25-60 Day3)
Other ] (About 30-90 Daya)
aHf you choose the following ahipping methods, the shipping fee will be charged
ENS.ahipping date.5 to 13 days
DHL. hipping date.2 to 8 days
FEQEX.hipping date:2 to 8 days
TNt.shipping date.:2 to 8 days
there is cu toms expenses.you need to pay the taxes to the courier on receipt of the items
Poor- fitting shoes can damage feet. Make sure there is room for the toe to wiggle a bit.
Find your perfect size with our size chart below.
(For example, size 10 usually suggest for feet about 17 cm, if you feet about 16 cm, order size 10 please.)
Attention Tips: 1. Tag size is Asian size which is 1-2 size smaller than US/EURO size. 2. There are some color difference due to the light ,hope you can understand. 3. 1-3cm error is possible. (If you are not sure of the size, please contact us before payment.)”
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees on large quantities of items when they arrive to your country .
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-15 Business days
Australia, New Zealand
10-20 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Little Zuri (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://littlezuri.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.